How to Find an NDIS Provider in Perth: 6 Steps
Written by the Nested Care Group team ·
Short answer
To find an NDIS provider in Perth, check what your plan funds, write down the support you need, and shortlist providers who service your suburb. Ask each one the same questions, then meet them before you sign. You choose your provider, and you can change later.
Greater Perth is a big area, and every provider works a bit differently. Here are six steps and the questions that help you compare them.
1. Check your plan first
Look at which support categories your plan funds, and how it is managed: by the NDIA (NDIA-managed), by a plan manager, or by you (self-managed). This matters because NDIA-managed participants must use registered providers, while plan-managed and self-managed participants can also use unregistered ones.
2. Write down what you need
Be specific. Is it help at home, getting out and about, therapy, or somewhere to live? A short list makes every phone call easier.
3. Shortlist providers who service your suburb
Greater Perth covers a lot of ground. Before you go further, ask whether the provider actually works in your suburb and can offer the days and times you need. Nested Care Group provides services across the Perth metropolitan area and selected regional areas of WA.
4. Ask every provider the same questions
- Which supports do you offer, and in which suburbs?
- Are you a registered NDIS provider? (Nested Care Group is a registered NDIS provider, registration number 4050119139.)
- Who will support me, and can I meet them first?
- How are your prices set, and what is in the service agreement?
- What happens if I want to make a complaint?
5. Meet before you sign
Ask for a chat or a consultation. Notice whether they listen to what you want and explain things in plain language. It is your choice and control, so you are allowed to take your time.
6. Read the service agreement
It should list the supports, the hours, the costs and how to cancel. You can ask for changes before you sign.
Can I change provider later?
Yes. You can change provider at any time. If something is not working, raise it with the provider first. If it is still not resolved, you can move to another provider, or make a complaint to the NDIS Quality and Safeguards Commission.
Frequently asked questions
How do I find an NDIS provider near me?
Start with your plan, list what you need, and shortlist providers who service your suburb.
Do I have to use the provider my support coordinator suggests?
No. The choice is yours.
Can I use more than one provider?
Yes, as long as your plan funds the supports.
Related: Our NDIS and aged care services
How Nested Care Group can help
Nested Care Group supports people across Perth with NDIS, disability and in-home aged care services. Have a look at our services, or get in touch to talk it through. Health professionals can send a referral.